Refunds & Returns Policy

Effective Date: 23 November 2024

At Zenalavender Enterprise LLC, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, our Refunds & Returns Policy ensures a straightforward process for resolving your concerns.

1. Returns Eligibility

Returns are accepted within 7 days of purchase.
Items must be:

  • Unused and in their original condition.
  • Returned with all original packaging and accessories.

Used products, including candles that have been burned, are not eligible for returns or refunds.

2. Non-Returnable Items

Certain items are exempt from returns, including:

  • Personalized or custom-made products.
  • Clearance or sale items (unless defective).

3. How to Initiate a Return

To begin a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@zenalavender.com with your order number and reason for the return.
  2. Approval: Await confirmation from our team before shipping your item back.
  3. Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [Insert Timeframe] and automatically credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with:

  • A description of the issue.
  • Clear photos of the product and packaging.

We will arrange a replacement or full refund, including return shipping costs, as applicable.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired item.

7. Important Notes

  • Refund processing times may vary based on your payment provider.
  • Items returned without prior approval may not be accepted.
  • Keep your return shipping receipt as proof of postage.

8. Contact Us

If you have any questions about our Refunds & Returns Policy, feel free to reach out:
Email: support@zenalavender.com
Address: 6022 Brunson Grove Drive
Katy, TX77494